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Customer Service Representative - Cebu City

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:



CEBU CITY (Capital)

Close date:


Client Industry:


Job Description and Qualification:

Job Description:

  • Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s)

  • Resolve credit inquiries on new accounts

  • Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction

  • Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing

  • Comply with over-all call quality standards

  • Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance

Job Qualifications:

  • No BPO experience needed

  • Candidate must possess at least a Bachelor's/College Degree, or Associate‚Äôs degree graduates or if undergraduate - should have completed 2 years in College (no back subjects; technically incoming 3rd year)

  • Willing to work on shifting schedule, Night Shift

  • Open to work on Weekend and on holidays

  • Good Communication Skills

  • Temporary Work from Home - with conducive working space

  • Amendable to work onsite (if necessary)

  • Required: at least 30 MBPS (not just the speed but the plan itself)