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Customer Service Representative - Cebu

Job Category:

BPO / KPO / Shared Services

Job Level:

Professional

Open Date:

07-Aug-2020

Location:

LAPU-LAPU CITY (OPON)

Close date:

30-Nov-2020

Client Overview:

About our client

Discover amazing career opportunities with a company that is all about helping people achieve their dreams and aspirations!

Our client is a global shared service centre providing finance, investments, contact centre, information technology, underwriting, actuarial, administrative and marketing services to companies around the world. They are a leading financial services group who puts customers’ needs first by providing the right solutions on areas such as insurance, financial advice and wealth and asset management.

With the company’s global headquarters in Canada and principal operations in Asia and the United States, they have served customers for more than 100 years and currently employs more than 35,000 resources. They aim to attract, develop and retain a diverse workforce and to foster an inclusive work environment that embraces the strength of cultures and individuals. 

Client Industry:

SHARED SERVICES

Job Description and Qualification:

Job Description:

·         Answer inbound calls from customers

·         Facilitate outbound phone calls for follow up and updating customers

·         Document all calls handled accurately

·         Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures

·         Produce positive customer experience by effectively answering inquiries and handling problem solving scenarios

·         Redirect/Transfer calls to the correct department for better transition and service

·         Adhere to prescribed shift and schedule

·         Adhere to set service level targets or key performance indicators


Qualifications:

·         Has completed at least 2 years in college (With no 1st or 2nd yr back subject) or a bachelor’s degree holder

o   For applicants who only had completed 2 yrs in college: 1 year of relevant experience in a BPO set-up is required

o   For Fresh Grads: A strong command in english language is required

·         Experience from dealing with international clients exposed to financial accounts related to retirement annuities, investments, insurance, and etc in a BPO set-up is preferred but not required

·         Amenability to work at night full-time, shifting schedules, Philippine holidays

·         Amenable to work onsite (Mactan, Lapu-Lapu City).

NOTE:

  • DIRECT HIRE!
  • VOLUME HIRING UNTIL NOVEMBER!

Salary:

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