Skip to content

Customer Service Representative-Cebu

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:

08-Apr-2021

Location:

CEBU CITY (Capital)

Close date:

08-May-2021

Client Industry:

BPO

Job Description and Qualification:

Job Description

  • Answer inbound calls from customers
  • Facilitate outbound phone calls for follow up and updating customers
  • Document all calls handled accurately
  • Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures
  • Produce positive customer experience by effectively answering inquiries and handling problem solving scenarios
  • Redirect/Transfer calls to the correct department for better transition and service
  • Adhere to prescribed shift and schedule
  • Adhere to set service level targets or key performance indicators

Basic Qualifications:

  • At least 2* yrs of college + 1* yr of relevant BPO work experience
  • Graduate of Bachelor's degree (no experience)
  • Excellent English skills
  • Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service).
  • Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information.
  • Ability to multi-task and navigate multiple applications at the same time.
  • Amenability to work at night full-time, shifting schedules, Philippine holidays
Salary:
19,000-28,000