John Clements

Job Description

• Answer inbound calls from customers
• Facilitate outbound phone calls for follow up and updating customers
• Document all calls handled accurately
• Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures
• Produce positive customer experience by effectively answering inquiries and handling problem solving scenarios
• Redirect/Transfer calls to the correct department for better transition and service
• Adhere to prescribed shift and schedule
• Adhere to set service level targets or key performance indicators

Basic Qualifications:

• At least 2* yrs of college + 1* yr of relevant BPO work experience
• Graduate of Bachelor's degree (no experience)
• Excellent English skills
• Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service).
• Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information.
• Ability to multi-task and navigate multiple applications at the same time.
• Amenability to work at night full-time, shifting schedules, Philippine holidays