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Customer Service Representative (FINANCIAL) - Cebu

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:

08-Apr-2019

Location:

CEBU CITY (Capital)

Close date:

08-May-2019

Client Industry:

BPO

Job Description and Qualification:

Basic Qualifications:

  • At least (2) years of college/university education (72 units)
  • No call center experience required
  • FRESH GRADS ARE ENCOURAGED TO APPLY (4yrs grad or 2yrs vocational grad)
  • Excellent English verbal and written Communication Skills
  • Must have knowledge on basic Computers skills
  • Professional Phone etiquette and ability to work with a Team
Essential Responsibilities:
  • Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s)
  • Resolve credit inquiries on new accounts.
  • Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction.
  • Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing
  • Comply with over-all call quality standards
  • Adheres to schedule and Time on System. Follow rules and policy on attendance and tardiness.

Salary:

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