John Clements

• Qualification:
• Education: University studies
• Open for Fresh graduate
• Language skills: Fluency in English is a must (verbal and written)
• Effective communication and interpersonal skills
• Must have a positive attitude and focus on customer service.
• Highly organized, detail-oriented, committed to delivering results, meeting multiple deadlines, and able to work under pressure
• Proven proficiency in the use of MS Office Software – Word, Excel, PowerPoint
• Willingness and ability to learn the company’s ERP system; prior experience with Oracle, SAP, and GetPaid a plus.
• Ability to set priorities/initiatives to complete daily work
• Ability to handle a large volume of email communications and phone calls

Key responsibilities:

• Daily monitor the customer accounts in your assigned portfolio to identify invoices that have become overdue and reach out to customers to ask them about these invoices.
• Timely and accurately submit all customer-specific documentation requirements to secure payment.
• Take proactive actions to encourage timely customer payments by sending statements to customers and developing a professional relationship with the customer’s AP team.
• Timely research all disputes/short-payments/credits brought to your attention by the cash application team or by the customer.
• Timely act upon the resolution of identified customer disputes by either reaching out to order management, sales reps or tax team.
• Timely escalate the resolution of identified customer disputes for which you have not achieved traction, by following up with the senior collector.
• Daily update each account/invoice status and collection efforts in the collection system.
• Work cooperatively with cash application team resolve/properly apply any unapplied cash.
• Participate in ad hoc projects and prepare ad hoc analysis as required.