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Customer Service Representative-Junior Collection Specialist

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:




Close date:


Client Industry:


Job Description and Qualification:

Job description
  • Qualification:
  • Education: University studies
  • Open for Fresh graduate
  • Language skills: Fluency in English is a must (verbal and written)
  • Effective communication and interpersonal skills
  • Must have a positive attitude and focus on customer service.
  • Highly organized, detail-oriented, committed to delivering results, meeting multiple deadlines, and able to work under pressure
  • Proven proficiency in the use of MS Office Software – Word, Excel, PowerPoint
  • Willingness and ability to learn the company’s ERP system; prior experience with Oracle, SAP, and GetPaid a plus.
  • Ability to set priorities/initiatives to complete daily work
  • Ability to handle a large volume of email communications and phone calls

Key responsibilities:

  • Daily monitor the customer accounts in your assigned portfolio to identify invoices that have become overdue and reach out to customers to ask them about these invoices.
  • Timely and accurately submit all customer-specific documentation requirements to secure payment.
  • Take proactive actions to encourage timely customer payments by sending statements to customers and developing a professional relationship with the customer’s AP team.
  • Timely research all disputes/short-payments/credits brought to your attention by the cash application team or by the customer.
  • Timely act upon the resolution of identified customer disputes by either reaching out to order management, sales reps or tax team.
  • Timely escalate the resolution of identified customer disputes for which you have not achieved traction, by following up with the senior collector.
  • Daily update each account/invoice status and collection efforts in the collection system.
  • Work cooperatively with cash application team resolve/properly apply any unapplied cash.
  • Participate in ad hoc projects and prepare ad hoc analysis as required.