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Customer Service Representative - Quezon City

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:

20-Jul-2020

Location:

QUEZON CITY

Close date:

18-Nov-2020

Client Overview:

Our client is a global shared service centre providing finance, investments, contact centre, information technology, underwriting, actuarial, administrative and marketing services to companies around the world. 

Client Industry:

FINANCIAL SERVICES

Job Description and Qualification:

Job Description  

  • Answer inbound calls from customers 
  • Facilitate outbound phone calls to prospects who have requested the package for a potential sale
  • Document all calls handled accurately  
  • Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures  
  • Produce positive customer experience by effectively answering inquiries and handling problem-solving scenarios  
  • Redirect/Transfer calls to the correct department for better transition and service  
  • Adhere to prescribed shift and schedule to meet Service level targets 
Qualifications
  • Graduate of any Bachelor's Degree/completed at least 2 years of college
  • At least 1 year of relevant work experience
  • Excellent English communication skills
  • Strong customer service orientation
  • Adaptable, collaborative and solution-focused
  • Amenable to work on shifting schedules
  • Open to work in UP-Ayala Techno Hub, Quezon City