Skip to content

Customer Service Representative - Quezon City

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:

27-Aug-2020

Location:

QUEZON CITY

Close date:

30-Nov-2020

Client Industry:

INSURANCE

Job Description and Qualification:

 

Job Description  

  • Answer inbound calls from customers 
  • Facilitate outbound phone calls to prospects who have requested the package for a potential sale
  • Document all calls handled accurately  
  • Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures  
  • Produce positive customer experience by effectively answering inquiries and handling problem-solving scenarios  
  • Redirect/Transfer calls to the correct department for better transition and service  
  • Adhere to prescribed shift and schedule to meet Service level targets 
Qualifications
  • Graduate of any Bachelor's Degree/completed at least 2 years of college
  • At least 1 year of relevant work experience
  • Excellent English communication skills
  • Strong customer service orientation
  • Adaptable, collaborative and solution-focused
  • Amenable to work on shifting schedules
  • Open to work in UP-Ayala Techno Hub, Quezon City

Salary:

0.00