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Customer Service Representative - Quezon City

Job Category:


Job Level:

Entry Level

Open Date:




Close date:


Client Industry:


Job Description and Qualification:

Job Description

  • Answer inbound calls from customers

  • Facilitate outbound phone calls for follow up and updating customers

  • Document all calls handled accurately

  • Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures

  • Produce positive customer experience by effectively answering inquiries and handling problem solving scenarios

  • Redirect/Transfer calls to the correct department for better transition and service

  • Adhere to prescribed shift and schedule

  • Adhere to set service level targets or key performance indicators

  • Uphold Manulife Values in Action: Obsess with customers, Do the Right Thing, Own It, Think Big, Share Your Humanity, Get It Done Together

Minimum Skills Requirement to Hire:

  • EDUCATION: At least 2 years of college  with 1 year related work experience OR college graduate (no experience)

  • Excellent English skills must at least be intermediate level

  • Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service).

  • Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information.

  • Minimum keyboarding skills of at least 30 words per minute

  • Ability to multi-task and navigate multiple applications at the same time.

  • Amenability to work in UP Ayalaland TechnoHub

  • Amenability to work at night full-time, shifting schedules, Philippine holidays