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Customer Service Representative - Quezon City

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:

10-Jan-2022

Location:

QUEZON CITY

Close date:

28-Feb-2022

Client Industry:

BPO

Job Description and Qualification:

Job Qualification:
* At least graduate of College degree
* With or without work experience as Customer Service Representative (Voice account)
* Excellent English skill is a must
* Willing to work onsite and/or work from home
* Amenable to work on the graveyard shift, shifting schedule and Philippines holiday

Job Description:
* Answer inbound calls from customers
* Facilitate outbound phone calls for follow up and updating customers
* Document all calls handled accurately
* Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures
* Produce positive customer experience by effectively answering inquiries and handling problem-solving scenarios
* Redirect/Transfer calls to the correct department for better transition and service
* Adhere to prescribed shift and schedule
* Adhere to set service level targets or key performance indicators

Salary:

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