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Customer Service Representative - TechnoHub QC

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:

Job Description 

· Answer inbound calls from customers 

· Facilitate outbound phone calls for follow up and updating customers 

· Document all calls handled accurately 

· Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures 

· Produce positive customer experience by effectively answering inquiries and handling problem solving scenarios 

· Redirect/Transfer calls to the correct department for better transition and service 

· Adhere to prescribed shift and schedule 

· Adhere to set service level targets or key performance indicators 


Basic Qualifications: 

· Education: At least 2 yrs of college + 1 yr of relevant work experience/Bachelor's degree 

· Experience: Level 2 – At least 1 year relevant work experience in a BPO set up; college graduate (no experience) 

· Excellent English skills must at least be intermediate level 

· Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service). 

· Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information. 

· Minimum keyboarding skills of at least 30 words per minute 

· Ability to multi-task and navigate multiple applications at the same time. 

· Amenability to work at night full-time, shifting schedules, Philippine holidays 

· Work Location: UP Technohub, QC 

*Direct Hire