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Customer Service Representative

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:

20-Jul-2020

Location:

QUEZON CITY

Close date:

18-Nov-2020

Client Overview:

Our client is a global shared service centre providing finance, investments, contact centre, information technology, underwriting, actuarial, administrative and marketing services to companies around the world. They are a leading financial services group who puts customers’ needs first by providing the right solutions on areas such as insurancefinancial advice and wealth and asset management.  


With the company’s global headquarters in Canada and principal operations in Asia and the United States, they have served customers for more than 100 years and currently employs more than 35,000 resourcesThey aim to attract, develop and retain a diverse workforce and to foster an inclusive work environment that embraces the strength of cultures and individuals. 

Client Industry:

FINANCIAL SERVICES

Job Description and Qualification:

Job Description  

  • Answer inbound calls from customers 
  • Facilitate outbound phone calls to prospects who have requested the package for a potential sale
  • Document all calls handled accurately  
  • Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures  
  • Produce positive customer experience by effectively answering inquiries and handling problem-solving scenarios  
  • Redirect/Transfer calls to the correct department for better transition and service  
  • Adhere to prescribed shift and schedule to meet Service level targets 
Qualifications
  • Graduate of any Bachelor's Degree/completed at least 2 years of college
  • At least 1 year of relevant work experience
  • Excellent English communication skills
  • Strong customer service orientation
  • Adaptable, collaborative and solution-focused
  • Amenable to work on shifting schedules
  • Open to work in UP-Ayala Techno Hub, Quezon City