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Customer Service Representative

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:

07-Oct-2020

Location:

QUEZON CITY

Close date:

07-Dec-2020

Client Industry:

BPO

Job Description and Qualification:


JOB DESCRIPTION:

Answer inbound calls from customers
Facilitate outbound phone calls for follow up and updating customers
Document all calls handled accurately
Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures
Produce positive customer experience by effectively answering inquiries and handling problem solving scenarios
Redirect/Transfer calls to the correct department for better transition and service
Adhere to prescribed shift and schedule
Adhere to set service level targets or key performance indicators

QUALIFICATIONS:

Completed at least 2 years in college and with 1 year related work experience 
Fresh graduates with no experience are encouraged to apply.
Excellent communication skills
Strong customer service skills
Minimum keyboarding skills of at least 30 words per minute.
Must be amenable to work on site at UP Ayala Land TechnoHub in Quezon City
Must be amenable to work at night full-time, shifting schedules, Philippine holidays