Customer Service Representative
Job Category:
BPO / KPO / Shared Services
Job Level:
Professional
Open Date:
18-Nov-2020
Location:
QUEZON CITY
Close date:
28-Feb-2021
Client Industry:
BPO
Job Description and Qualification:
Job Description:
- Answer inbound calls from customers
- Facilitate outbound phone calls for follow up and updating customers
- Document all calls handled accurately
- Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures
- Produce positive customer experience by effectively answering inquiries and handling problem solving scenarios
- Redirect/Transfer calls to the correct department for better transition and service
- Adhere to prescribed shift and schedule
- Adhere to set service level targets or key performance indicators
Qualifications:
- Vocational or Bachelor's Degree
- At least 1 year relevant work experience in a BPO set up
- Excellent English skills must at least be intermediate level
- Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service).
- Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information.
- Minimum keyboarding skills of at least 30 words per minute
- Ability to multi-task and navigate multiple applications at the same time.
- Amenability to work at night full-time, shifting schedules, Philippine holidays
Salary:
0.00