Skip to content

Customer Service Representative

Job Category:

BPO / KPO / Shared Services

Job Level:

Professional

Open Date:

18-Nov-2020

Location:

QUEZON CITY

Close date:

28-Feb-2021

Client Industry:

BPO

Job Description and Qualification:

Job Description:
  • Answer inbound calls from customers
  • Facilitate outbound phone calls for follow up and updating customers
  • Document all calls handled accurately
  • Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures
  • Produce positive customer experience by effectively answering inquiries and handling problem solving scenarios
  • Redirect/Transfer calls to the correct department for better transition and service
  • Adhere to prescribed shift and schedule
  • Adhere to set service level targets or key performance indicators

Qualifications:
  • Vocational or Bachelor's Degree
  • At least 1 year relevant work experience in a BPO set up
  • Excellent English skills must at least be intermediate level
  • Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service).
  • Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information.
  • Minimum keyboarding skills of at least 30 words per minute
  • Ability to multi-task and navigate multiple applications at the same time.
  • Amenability to work at night full-time, shifting schedules, Philippine holidays

Salary:

0.00