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Customer Service Representative

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Job Description and Qualification:

Job Description

  • Answer inbound calls from customers
  • Facilitate outbound phone calls for follow up and updating customers
  • Document all calls handled accurately
  • Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures
  • Produce positive customer experience by effectively answering inquiries and handling problem solving scenarios
  • Redirect/Transfer calls to the correct department for better transition and service
  • Adhere to prescribed shift and schedule
  • Adhere to set service level targets or key performance indicators


  • For applicants with at least 2 years of college, must have at least 1 of year relevant work experience in a BPO set up
  • No working experience required for fresh graduates
  • Must have excellent English skills must at least be intermediate level

       Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)

       Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information

       Minimum keyboarding skills of at least 30 words per minute

       Ability to multi-task and navigate multiple applications at the same time

       Amenability to work at night full-time, shifting schedules, Philippine holidays