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Customer Service Representative

Job Category:

BPO / KPO / Shared Services

Job Level:

Professional

Open Date:

18-May-2021

Location:

CITY OF MAKATI

Close date:

15-Jun-2021

Client Overview:

Client Overview: 

Our client is born to lead, innovate, and trailblaze a holistic approach to healthcare management. As the HMO of  first choice, all the endeavors and  aspirations shall constantly adhere to the highest level of ethical and performance standards, guided by our company's long-standing principles of integrity, fairness, honesty, hard work, and an enduring sense of humanity. 

Client Industry:

HOSPITALS/HEALTHCARE

Job Description and Qualification:

Job Description:
  • Answers telephone inquiries of out-patients, in-patients and dental concerns.
  • Approves laboratory procedures and diagnostic examinations requested  by accredited physicians.
  • Coordinates admitted patients with the Patient Relation Officers and assists in the issuance of  LOA as needed.
  • Evaluates customer concerns and resolving problems based on the written endorsements and plan benefits.
  • Ensures timely action and follow up of concerns needed to be confirmed with the Supervisors and Team Leaders.

Qualifications: 

  1. Education
  • College graduate (fresh graduates are welcome to apply)
  • Completed at least 2 years in college with no back subjects, and at least 6 months of international BPO experience (Voiced)     
       2. Above average Communication Skills.
       3. Amenable to work on a shifting schedule.
       4. Applicants must be willing to work onsite in AXA Building, Makati City.

Benefits
  • Competitive Salary (20,000 to 25,000)
  • Government Mandated Benefits
  • 13th month pay
  • HMO Coverage upon hire
  • Life insurance
  • other bonuses