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Customer Service Representative

Job Category:

BPO / KPO / Shared Services

Job Level:

Professional

Open Date:

05-May-2021

Location:

CITY OF MUNTINLUPA

Close date:

01-Aug-2021

Client Overview:

Company Overview:

They offer expertise, partnership and innovation to help businesses and customers achieve their unique ambitions. With over 84 years of experience, The company is a leader in financing major consumer purchases and elective healthcare and the largest provider of private label credit cards in the United States. They are pioneers in the future of financing, dedicated to improving the success of every business and the quality  of every life we touch.

Client Industry:

FINANCIAL SERVICES

Job Description and Qualification:

Job Description

Duties and Responsibilities:
  • Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);
  • Resolve credit inquiries on new accounts;
  • Make use of problem-solving/decision-making skills to achieve the highest level of customer satisfaction;
  • Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;
  • Comply with over-all call quality standards;
  • Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.
Qualifications:
  • Must have completed 2 years in College or a graduate of a 2-year associate course
  • With at least 30-50 MBPS Wired internet connection
  • Has a conducive workspace
  • Willing for a Work-From-Home setup
  • Willing to work on shifting schedule, mostly at night Open to work during weekends and holidays
  • Amenable to work in Alabang, Muntinlupa City upon business decision.
* Work from Home Opportunity, Competitive Salary, Good Benefits Package awaits Qualified applicants!