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Customer Service Representative

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:

03-Jun-2021

Location:

LAPU-LAPU CITY (OPON)

Close date:

03-Jul-2021

Client Industry:

BPO

Job Description and Qualification:

Role Responsibilities:

  • Answer inbound and/or outbound calls
  • Correspond through emails
  • Handle customer inquiries and concern, provide appropriate solutions and alternatives
  • Provide accurate, valid and complete information by using the right methods and tools
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Work closely with team leaders to drive innovative solutions to meet business needs

Role Qualifications:

  • At least two (2) years in college
  • At least one (1) year call center experience providing support to international bank customers
  • Excellent English communication skills (spoken and writing)
  • Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service 
  • Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem
  • Amenability to office-based employment
  • Amenability to work in Lapu-Lapu City
  • Amenability to work at night full-time, shifting schedules and Philippine holidays
  • Can start by July

Salary:

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