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Customer Service Representative

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:

06-Sep-2021

Location:

LAPU-LAPU CITY (OPON)

Close date:

06-Oct-2021

Client Industry:

SHARED SERVICES

Job Description and Qualification:


Role Responsibilities:
  • Answer inbound calls from customers
  • Facilitate outbound phone calls for follow up and updating customers
  • Document all calls handled accurately
  • Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures
  • Produce positive customer experience by effectively answering inquiries and handling problem solving scenarios
  • Redirect/Transfer calls to the correct department for better transition and service
  • Adhere to prescribed shift and schedule
  • Adhere to set service level targets or key performance indicators
Role Qualifications:
  • At least 2 yrs of college + 1 yr of relevant work experience/Bachelor's degree 
  • Open to fresh college graduates (no experience)
  • Excellent English skills
  • Strong customer service skills 
  • Ability to clearly understand and act on presented problem statement
  • Minimum keyboarding skills of at least 30 words per minute
  • Ability to multi-task and navigate multiple applications at the same time.
  • Amenable to work at night full-time
  • Amenable to work on shifting schedules
  • Amenable to work on Philippine holidays
  • Amenable to work onsite in Lapu-Lapu City, Cebu

Salary:

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