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Customer Service Representative

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:

26-Oct-2021

Location:

QUEZON CITY

Close date:

03-Dec-2021

Client Industry:

SHARED SERVICES

Job Description and Qualification:

Job Qualification:

  • At least graduate of Senior High School, College Level or College Graduate
  • With or without work experience as Customer Service Representative (Voice account)
  • Excellent English skill is a must
  • Willing to work onsite and/or work from home
  • Amenable to work on the graveyard shift, shifting schedule and Philippines holiday

Job Description:

  • Answer inbound calls from customers
  • Facilitate outbound phone calls for follow up and updating customers
  • Document all calls handled accurately
  • Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures
  • Produce positive customer experience by effectively answering inquiries and handling problem-solving scenarios
  • Redirect/Transfer calls to the correct department for better transition and service
  • Adhere to prescribed shift and schedule
  • Adhere to set service level targets or key performance indicators

Salary:

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