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Customer Service Representative

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:




Close date:


Client Industry:


Job Description and Qualification:

Basic Qualifications: 
• Bachelor's degree or completed 2 years of college; open to Senior High School graduates
• Relevant work experience in a BPO customer service set up is preferred 
• New graduates/industry shifters are also welcome to apply
 • Excellent English communication skills (spoken and writing) 
• Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service) 
• Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem • Ability to multi-task and navigate multiple applications at the same time. 
• Open to work onsite in UP Ayala Technohub, Quezon City with capability to work from home, if needed 
• Amenability to work at night full-time, shifting schedules, Philippine holidays 

Nice to Haves: 
• Call Center experience focus in customer service and health care 
• Exposure to Shared Services or Financial Services environment/industry Job Profile 
• The Customer Service Representative will engage and connect with clients across the United States and Canada to provide product and services information and help resolve emerging concerns. They will handle inquiries and concern, provide appropriate solutions, and build trust with customers through interactive communication. 
• Provide accurate, valid and complete information by using the right methods and tools 
• Handle customer inquiries and concern, provide appropriate solutions and alternatives • Work closely with team leaders to drive innovative solutions to meet business needs.