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Customer Service Representative

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:

15-Nov-2021

Location:

LAPU-LAPU CITY (OPON)

Close date:

15-Dec-2021

Client Overview:

Discover amazing career opportunities with a company that is all about helping people achieve their dreams and aspirations!

 

Our client is a leading insurance and wealth and asset management group with global headquarters in Canada, operating regionally in Asia and the United States that 35,000 employees across the globe. Its global shared service centre in Quezon City and Lapu – Lapu City provides administrative, finance, investments, analytics, professional services, support, contact centre and information technology services to companies around the world and puts the customers at the forefront.

 

The company aims to attract, develop and retain a diverse workforce and to foster an inclusive work environment that embraces the strength of cultures and individuals.


Client Industry:

INSURANCE

Job Description and Qualification:

Enjoy perks as you move along the recruitment process!
We are giving away up to Php 1,000 via GCash by simply completing the exam and showing-up on the final interview.
Role Responsibilities:
  • Answer inbound calls from customers
  • Facilitate outbound phone calls for follow up and updating customers
  • Document all calls handled accurately
  • Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures
  • Produce positive customer experience by effectively answering inquiries and handling problem solving scenarios
  • Redirect/Transfer calls to the correct department for better transition and service
  • Adhere to prescribed shift and schedule
  • Adhere to set service level targets or key performance indicators
Role Qualifications:
  • At least 2 yrs of college + 1 yr of relevant work experience/Bachelor's degree 
  • Open to fresh college graduates (no experience)
  • Open to Senior High School graduates (no experience)
  • Excellent English skills
  • Strong customer service skills 
  • Ability to clearly understand and act on presented problem statement
  • Minimum keyboarding skills of at least 30 words per minute
  • Ability to multi-task and navigate multiple applications at the same time.
  • Amenable to work at night full-time
  • Amenable to work on shifting schedules
  • Amenable to work on Philippine holidays
  • Amenable to work onsite in Lapu-Lapu City, Cebu

Salary:

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