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Customer Service Representative

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:

  • First point of contact interacting with patients over the phone; Handles a high volume of incoming calls
  • Schedules patient visits and procedures for multiple hospitals and outpatient center which involves coordinating and adhering to many departments and their clinical protocols
  • Responds to questions and concerns and directs them to appropriate location or department
  • Provides on-going communication with clinical staff regarding real-time patient status
  • Collaborates with medical staff and their associates to optimize efficiency and effectiveness in scheduling
  • Multitasks between several different technology systems to complete functions
  • Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties
  • Provides patient education by explaining preps and patient instructions for the scheduled procedure following scheduling protocols
  • Informs patients of possible co-pays and deductibles needs to be paid at the time of service
  • Reviews and analyse financial information from the registration system and communicates information to the patient and business office
  • Communicates effectively with physicians and physician staff, ancillary departments, nursing units and patients
  • At least 6 months of CSR experience in a BPO setup handling healthcare account
  • Must be a College Graduate
  • Good communication skills
  • Willing to work on night shift schedule
  • Amenable to work in Taguig
The interviews will be done remotely through a one-day hiring process.

Other Open Roles:

Customer Service Manager
Customer Service Team Leader