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Customer Service Representative

Job Category:

BPO / KPO / Shared Services

Job Level:

Professional

Open Date:

06-May-2022

Location:

CITY OF MUNTINLUPA

Close date:

05-Jun-2022

Client Overview:

Our client is a premier consumer financial services company delivering customized financing programs across key industries including retail, health, auto, travel and home, along with award-winning consumer banking products.

Client Industry:

BPO

Job Description and Qualification:

Job Responsibilities:

  • Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);
  • Resolve credit inquiries on new accounts;
  • Make use of problem-solving/decision-making skills to achieve the highest level of customer satisfaction;
  • Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;
  • Comply with over-all call quality standards;
  • Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.

Qualification:

  • Candidate must possess at least a Bachelor’s/College degree 
  • With at least 30-50 MBPS Wired internet connection
  • Has a conducive workspace
  • Willing for a Work-From-Home setup
  • Willing to work on shifting schedule, mostly at night Open to work during weekends and holidays
  • Amenable to work in Alabang, Muntinlupa City upon business decision.

Salary:

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