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Customer Service Representatives (Ortigas, temp. WFH)

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:

28-Jan-2021

Location:

CITY OF PASIG

Close date:

31-Mar-2021

Client Industry:

BPO

Job Description and Qualification:

Responsibilities:
  • Handle customer service calls from doctors, nurses, hospitals, and other health care providers. Providing quotes on member eligibility, explaining medical and/or dental benefits, and checking claims status are just a few of the ways you’ll assist our customers
  • Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
  • Uses computerized systems for tracking, information gathering and troubleshooting.
  • Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.

Qualifications:
  • Requires strong oral, written and interpersonal English communication skills, problem-solving skills, facilitation skills, and analytical skills.
  • College Graduates of any course with no previous experience OR completed 2 years in college with at least 6 months of BPO / Call Center experience. 
  • Previous BPO / contact center experience in a voice account is an advantage, but NOT REQUIRED (healthcare program experience is preferred).
  • Willing to work onsite in Ortigas Center, Pasig after the training period
  • For work from home, an existing wired / DSL internet connection with at least 25 Mbps.

Reminders:
  • This is not a permanent work-from-home setup.
  • If hired, Company will deliver PC equipment setup for candidates