Customer Service Representatives (Ortigas, temp. WFH)
Job Category:
BPO / KPO / Shared Services
Job Level:
Entry Level
Open Date:
28-Jan-2021
Location:
CITY OF PASIG
Close date:
31-Mar-2021
Client Industry:
BPO
Job Description and Qualification:
Responsibilities:
- Handle customer service calls from doctors, nurses, hospitals, and other health care providers. Providing quotes on member eligibility, explaining medical and/or dental benefits, and checking claims status are just a few of the ways you’ll assist our customers
- Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Researches and analyzes data to address operational challenges and customer service issues.
- Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
- Uses computerized systems for tracking, information gathering and troubleshooting.
- Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
Qualifications:
- Requires strong oral, written and interpersonal English communication skills, problem-solving skills, facilitation skills, and analytical skills.
- College Graduates of any course with no previous experience OR completed 2 years in college with at least 6 months of BPO / Call Center experience.
- Previous BPO / contact center experience in a voice account is an advantage, but NOT REQUIRED (healthcare program experience is preferred).
- Willing to work onsite in Ortigas Center, Pasig after the training period
- For work from home, an existing wired / DSL internet connection with at least 25 Mbps.
Reminders:
- This is not a permanent work-from-home setup.
- If hired, Company will deliver PC equipment setup for candidates