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Customer Service Representatives (Work onsite) | Ortigas, Pasig

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:




Close date:


Client Overview:

Our client is a leading global provider of software and data analytics to the real estate industry. They navigate clients toward the right decisions with data and technology insights, and serving their clients is our highest priority and their teammates are their greatest asset.

Client Industry:


Job Description and Qualification:

Contact Center Associates assist prospects in finding a new apartment home by marketing the property of interest, providing detailed information about the property’s homes, answering questions about the home, community and local area, providing pricing and availability and ultimately seeking to schedule a visit to the community.

To lead their clients to increased leasing rates, the Contact Center Associate must be a dynamic, customer focused, marketing professional who consistently exhibits strong sales closing skills, creative thinking and energetic communications coupled with a passion for helping people find a new apartment home.

  • Demonstrate the ability to connect with callers with a friendly enthusiastic attitude
  • Successfully and accurately answer prospect questions and provide appropriate additional information regarding apartment communities, amenities, and specific apartment homes
  • Demonstrate use of selling/marketing skills to create value for callers based on community features
  • Qualify each prospect; successfully schedule an appointment to visit the community
  • Legibly document accurate information discussed during the call in PAMM for use by the onsite team
  • When necessary, escalate issues in accordance to Contact Center guidelines
  • Consistently maintain or exceed departmental KPI standards and quality
  • Achieve or exceed defined productivity goals
  • Honor all company policies and procedures
  • Follow weekly schedules and schedule changes
  • English language fluency proficiency. If you are interviewing for a bilingual position, which receives a bilingual pay differential, you must also demonstrate fluency to a proficient basis
  • Minimum of 2 years customer service experience preferred
  • Completed 2 years in college/university (incoming third year) OR associate degree (2-year course) graduate
  • Ability to adhere to a set schedule that may include weekends and holidays
  • Type at least 35 words per minute; accurately capture detailed information from the caller
  • Amenability to work onsite in Ortigas, Pasig
  • Amenability to adapt to a WFH scheme, in line with IATF's directives
    • With working laptop/desktop for work, and at least 20 Mbps of internet connection 
      • Should the candidate not have no internet/WFH tools available, he/she must be willing to work onsite 
  • Prescreening (John Clements) 
  • Exam (client)
  • Initial Interview (client) 
  • Final Interview
  • Job Offer