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Customer Service Specialist

Job Category:

Supply Chain

Job Level:

Entry Level

Open Date:

27-Aug-2019

Location:

CITY OF MAKATI

Close date:

30-Sep-2019

Client Industry:

CONSUMER

Job Description and Qualification:

  • Encodes and monitors orders for export and intercompany transactions
  • Processes Credit and Debit Memos
  • Creates new customer records in JDE
  • Updates customer records in JDE
  • Has SAP background.
Job Description:

1.    Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints

2.    Resolves customer inquiries and complaints fairly and effectively

3.    Provides product and service information to customers, and identifies up selling opportunities to maintain and increase income streams from customer relationships

4.    Recommends and implements programs to support customer needs

5.    Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines