Customer Services Representative - Quezon City
Job Category:
BPO / KPO / Shared Services
Job Level:
Entry Level
Open Date:
01-Feb-2021
Location:
QUEZON CITY
Close date:
01-Apr-2021
Client Industry:
INSURANCE
Job Description and Qualification:
Qualifications:
• Bachelor's Degree Holder or at least completed 2 years in College in any field with at least 1 year of BPO experience
• Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)
• Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information
• Amenability to work at night fulltime, shifting schedules and Philippine holiday
• Willing to work in Quezon City
Job Description:
• Answer inbound calls from customers
• Facilitate outbound phone calls for follow up and updating customers
• Document all calls handled accurately
• Handle customer inquiries and concern, provide appropriate solutions and alternatives
Salary:
0.00