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Customer Services Representative - Quezon City

Job Category:

BPO / KPO / Shared Services

Job Level:

Entry Level

Open Date:

01-Feb-2021

Location:

QUEZON CITY

Close date:

01-Apr-2021

Client Industry:

INSURANCE

Job Description and Qualification:

Qualifications:
• Bachelor's Degree Holder or at least completed 2 years in College in any field with at least 1 year of BPO experience
• Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)
• Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information
• Amenability to work at night fulltime, shifting schedules and Philippine holiday
• Willing to work in Quezon City 

Job Description:
• Answer inbound calls from customers
• Facilitate outbound phone calls for follow up and updating customers
• Document all calls handled accurately
• Handle customer inquiries and concern, provide appropriate solutions and alternatives

Salary:

0.00