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Customer Support Associate - CEBU

Job Category:

Information Tech

Job Level:

Professional

Open Date:

02-Sep-2019

Location:

CEBU CITY (Capital)

Close date:

02-Oct-2019

Client Industry:

TECHNOLOGY (IT & IT peripherals)

Job Description and Qualification:

The Customer Support Associate serves as the front line communicator between our customers and the team. Utilizing the Zendesk ticketing system, the CS Associate’s role is to solve the needs of our customers in a timely and efficient manner with courtesy and product expertise.  They will interface daily with the rest of the Customer Success team, supporting client accounts, configurations, and analytical tasks, and are strong communicators with the development team to surface and report product bugs or customer issues.   


QUALIFICATIONS:  

● Outstanding communication skills (written and verbal) 
● Excellent analytical and data manipulation skills (Excel, Google) 
● Self-motivated, over-achiever who does whatever it takes to get the job done 
● Optimistic, resourceful, reliable, and friendly  
● Enjoy working closely with customers to ensure complete satisfaction 
● Skill in effectively and efficiently troubleshooting technical bugs in software  
● 4-year degree required  

PREFERRED QUALIFICATIONS:  
● Preferably 1+ years prior experience in customer success, customer support, or account management role 
● Familiarity with HubSpot, Zendesk, Slack, and other SaaS tools  
● Experience in working with technology-related products a +  
● Customer setup and support operations  

Salary:

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