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Data Analyst Supervisor

Job Category:

Administration / Corporate Services

Job Level:

Supervisory

Open Date:

04-Sep-2020

Location:

CITY OF MAKATI

Close date:

04-Oct-2020

Client Overview:

The Organization is a Global business network of 12,000+ leading entrepreneurs in 173 chapters and 54 countries. Founded in 1987 by a group of young entrepreneurs, the organization enables business owners to learn from each other, leading to greater business success and an enriched personal life.

We educate, we transform, we inspire and we offer invaluable resources in the form of global events, leadership-development programs, an online entrepreneur forum and executive education opportunities, among other offerings designed for personal and professional growth.

At its core, the organization is a collection of like-minded entrepreneurs focused on business growth, personal development and community engagement. In addition to our mission, vision and core values, our global makeup is comprised of nearly 12,000+ individual member stories.

Client Industry:

MANAGEMENT SERVICES

Job Description and Qualification:

  • Candidate must possess at least a Bachelor's/College Degree , Finance/Accountancy/Banking, Business Studies/Administration/Management, Commerce or equivalent.
  • Required skill(s): Data Analysis.
  • At least 8 year(s) of working experience in the related field is required for this position.
  • Experience working in Muntinational Company or BPO Industry is an advantage.
  • Experience working with Foreign C-level position is an advantage.
  • Excellent communication skills (both written and oral).
  • Open  to work on a shifting schedule.
  • Aptitude in data management, analytics, reporting preparation -CRM tool preferred
  • Excellent MS Office skills, particularly Excel and PPT.
  • Must have experience in Team Management.
  • Applicants must be willing to work in Ayala Ave.,Makati City.
  • Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Customer Service or equivalent.
  • Can start ASAP.
  • One (1) position(s) available.
Duties and Responsibilities:
  • Analysis on fluctuation, spikes and dips for reports
  • Approve within average # hours within Service Delivery work stream
  • Ensure on-boarding training compliance
  • Coaching, and continuous training of new staff up to 6 months
  • Continuously maintain consistency against process standards and develop initiatives on alignment of processes
  • Manage, monitor, address, and document all escalations
  • Monitor performance, tasks, deliverables
  • Provide input in building the team performance dashboard and other internal requirements – 30% of the role
  • Create and monitor staff professional development, training needs roadmap.
  • Escalate issues on employment/ deviations to Senior Director