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Director Operations

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:



CEBU CITY (Capital)

Close date:


Client Industry:


Job Description and Qualification:

Director Operations:

The incumbent will be responsible for staffing, leading, and running operations for a team based in Cebu, to prioritize cost effectiveness and drive organizational efficiencies. The team consists of Finance, IT and HR professionals providing services around the globe. 

Major Responsibilities:

1. Business partnership & Customer services: meet the SLAs and provide guidance in business operations. Provide customer service excellence, host client visits. Have strong stakeholder management with clients and company leadership.
2. Strategy formulation: direct the team by forming and implementing strategy to attain operational excellence and service delivery
3. Site operations: manage the Finance HR and IT operations. Guide the operations team and increase their morale in times of stress. Also have a constant focus on meeting the quality of the services rendered.
5. P&L: manage the profit & loss, revenue and budgets for the operations as well as the organization.
6. Talent development: Be responsible for Performance Management and career development of the team. Provide consistent coaching, mentoring and guidance
7. Continuous Improvement: Manage transition and transformation across the company. Device innovative ways to run and streamline the processes.
8. Performance Management: Define the key performance indicators, prepare performance dashboards and take corrective actions to optimize performance.


1. Experience in Finance, HR and IT Operations
2. Total experience of about 15-20 years in BPO or shared services
3. Bachelors degree in any discipline like Business Management, Finance, Accounting
4. Fluent in English, verbal as well as written communication
5. Strong Leadership skills
6. Strong interpersonal and stake holder management
7. Strong Finance and Business acumen
8. Ability to work well under pressure and hands on leader.


PHP 4M – 5.9M