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Director, Strategy

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:

Mainly responsible for working across the Customer to Cash organization to facilitate and drive strategy to achieve DSO and cash targets and Customer to Cash (C2C) Change Program outcomes. The incumbent will utilize deep analysis and trending to identify risks before they manifest into AR problems. S/he will identify opportunities to drive down tail balances through strategies and reporting. In addition, identify changes in the business and other external developments that may impact the current processes in place and modifies or integrates these changes into the working framework.


  • Establish strategic process roadmap based on C2C change program delivery including financial impacts
  • Leverage the High Radius tool to drive collector performance, opportunities to improve stakeholder engagement and identify other areas of opportunity
  • Drive effective dunning strategies and ensure adherence to the strategies. Develop and drive action plans when not in adherence
  • Identify opportunities and drive development of automation (BOT’s) in current processes
  • Establish leading practices (structure, process and/or technology) that can strengthen service delivery and contributes to functional and business policies
  • Drive integration efforts across C2C and with our business partners to identify and resolve issues, realize opportunities, and achieve consistency, scale, and alignment across the customer touchpoint model
  • Leads effective external partnerships to optimize our credit and collection process
  • Establish Governance and review model regarding business policy, process design and technology
  • Establish operating model to ensure integration across C2C and beyond to drive implementations.
  • Ensures that high standards of process and quality controls are built into business process
  • Acts as point person with accounting operations and audit on controls

  • Have a college degree; advanced degree preferred
  • Have 10+ years of experience and are comfortable working in a dynamic environment
  • Demonstrate strong leadership (e.g. decisiveness and be seen as a reliable decision-maker by others, act in line with company values and integrity, deal with and lead through ambiguity)
  • Demonstrate business acumen and awareness of external trends, events and practices that will influence ongoing process evolution
  • Have excellent English verbal and written communication skills, including spelling and grammar.  Ability to articulate a position clearly and succinctly with persuasion and respect to anyone at any level
  • Build effective relationships and partners with others to develop joint solutions; exhibits strong professionalism when faced with difficult customer situations to drive to resolution
  • Have proven interpersonal skills required with ability to develop effective relationships across all levels of the organization
  • Are highly motivated with ability to drive results
  • Have strong PC skills including MS Office, Excel and PowerPoint