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Email Correspondent with Tech Support Experience - CEBU

Job Category:

BPO / KPO / Shared Services

Job Level:

Professional

Open Date:

06-Jan-2020

Location:

CEBU CITY (Capital)

Close date:

05-Feb-2020

Client Overview:

Our client provides in-depth knowledge, expertise and analysis on the different areas of our clients' businesses based in Australia, the UK and the US. They have a unique culture that fosters both critical thinking and belongingness.

Client Industry:

BPO

Job Description and Qualification:

To have a shot at this, you will need to meet the below role requirements:

  • Above excellent written and verbal communication skills, with an ability to communicate at all levels. We’re focused on delivering excellent customer experience via email and this demands high-level English skills and a strong writing background.
  • Ability to resolve issues and communicate resolutions through email. We’re looking for someone who probes the right questions and provides the right answers.
  • 2-3 years of work experience in Tech Support
  • Show initiative and work autonomously
  • High level of organisational skills with the ability to manage priorities
  • Independent and able to navigate through internal processes with meticulous attention to detail

What you’ll be doing

  • Provide help and answers to the customers' technical issues through identification of problems, research on answers and subsequent provision of guidance.
  • Support in the development of programs to educate customers on the correct use of the platform.
  • Understand and address the customers' concerns by recommending services or accurate procedures.
  • Troubleshoot blockers and challenges in completing routine and adhoc tasks.
  • Evaluate the systems' problems to recommend enhancements.
  • Complete routine and adhoc tasks defined by the client accurately and within the defined SLA’s.

Salary:

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