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External Client Admin (Night Shift)

Job Category:

Administration / Corporate Services

Job Level:

Professional

Open Date:

06-Feb-2020

Location:

CITY OF MAKATI

Close date:

07-Mar-2020

Client Industry:

FINTECH

Job Description and Qualification:

Duties and Responsibilities:

  • Act as Point-of -Contact and provide resolution in all loan-related queries 

  • Ensures timely processing loan applications by coordinating with the loans team

  • Provides status of loan application and explain next steps

  • Reconciles monthly payments against billing statements

  • Validates the employee's deduction vs. the amortization

  • Provides timely feedback and follow up to the borrowers

  • Ensures excellent customer service with the external and internal clients

  • Provides other services as required

  • Liaises with the internal departments and stakeholders such as billing, AR, Loans, Marketing and customer service department. 

Qualifications: 

  • Candidate must possess at least Bachelor's/College Degree in any field.

  • At least 3 Year(s) of working experience in the related field is required for this position.

  • Preferably 1-4 Yrs Experienced Employee specialized in Clerical/Administrative Support or equivalent.

  • Willingness to work flexible hours when needed  

  • Ability to write technical support documentation a plus  

  • Excellent face to face customer interface skills


Salary:

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