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Financial Customer Service Representative (Cebu)

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:



CEBU CITY (Capital)

Close date:


Client Overview:

Our client is the largest provider of private label credit cards in the United States, based on purchase volume and receivables, and that’s just the beginning.

Join our client who is a company that can offer expertise, partnership and innovation to help businesses and customers achieve their unique ambitions. With over 84 years of experience, this company is a leader in financing major consumer purchases and the largest provider of Private Label Credit Cards in the United States. They are pioneers in the future of financing, dedicated to improving the success of every business and the quality of every life they touch.

They are currently looking for Customer Service Representatives to support their Cebu operations!

Good Salary and Benefits package awaits for successful applicants!

Client Industry:


Job Description and Qualification:

Essential Responsibilities:

  • Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s)
  • Resolve credit inquiries on new accounts.
  • Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction.
  • Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing
  • Comply with over-all call quality standards
  • Adheres to schedule and Time on System. Follow rules and policy on attendance and tardiness.

Basic Qualifications:

  • At least (2) years of college/university education (72 units)
  • No call center experience required
  • Excellent English verbal and written Communication Skills
  • Must have knowledge on basic Computers skills
  • Professional Phone etiquette and ability to work with a Team