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GEM Specialist

Job Category:

Administration / Corporate Services

Job Level:

Professional

Open Date:

22-Nov-2020

Location:

CITY OF MAKATI

Close date:

22-Dec-2020

Client Industry:

FINANCIAL SERVICES

Job Description and Qualification:

JOB QUALIFICATIONS

  • Strong troubleshooting skills and technical aptitude
  • Excellent communication (verbal and written) and Customer Service Skills
  • Great listening skills and a professional telephone presence
  • Excellent decision-making skills, especially in a high volume environment requiring quick resolution
  • Ability to be self-motivated and perform daily job functions and assigned projects with minimal supervision
  • Experience in supporting Internet browser issues (Java script errors, digital certificate issues and browser settings)
  • Intermediate Level skills with the Microsoft Office Suite (Word, Excel specifically)
  • Previous Client Customer Service experience is a plus

WHAT YOU WILL DO

  • Take ownership of requests received via CRM queues and directly through Web form
  • Complete required tasks to create, maintain or delete client and user profiles for all client or ITP services using a combination of web-based and command-line tools, in accordance with established processes and procedures and within predefined service level agreements (SLAs)
  • Assist other functions troubleshoot client set-up issues, including basic browser troubleshooting Recognize high priority situations and take appropriate escalation action following predefined criteria
  • Liaise with other client associates globally to facilitate fast and effective implementation of new clients and reduce resolution delays and frustration for client
  • Acquire and maintain current knowledge of relevant product offerings and procedures and participate in continuous process improvement initiatives Other miscellaneous duties as deemed necessary by the Team Lead or Manager
  • Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

You may contact +63 917 8415981 for more details!

Salary:

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