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General Manager

Job Category:

BPO / KPO / Shared Services

Job Level:

Executive

Open Date:

08-Oct-2020

Location:

CEBU CITY (Capital)

Close date:

31-Jan-2021

Client Industry:

BPO

Job Description and Qualification:

Looking for a motivated and dynamic Site Director, to manage the day to day site operations including the business and support functions like HR, IT, Finance and Admin.
The key responsibilities include:
  • Building, developing and engaging team capable of carrying out operational strategies.
  • The ability to implement change, innovate and transform the systems and processes.
  • Responsible for driving Operations performance, pursuing profitability, productivity, efficiency, and client satisfaction - Put the performance metrics in place
  • Translate organizational vision, values, and business objectives to individual and team performance goals.
  • Create an environment that encourages open communication and building strong cross-functional partnerships.
  • Ensure individual and team success through continuous evaluation, constructive coaching, and results-oriented motivation.
  • Create action plans for continuous growth and improvement, business development and client satisfaction.
  • Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service.
  • Interact regularly and effectively with executive leadership and individual department heads to ensure operational priorities are aligned with overall company direction.

Skills and Qualifications:

  • Strong leadership and people management skills as exhibited by past success.
  • Strong analytical and execution/implementation skills.
  • Exceptional interpersonal & communication skills, written and verbal, with ability to communicate with various positions and departments.
  • Strong stakeholder management skills
  • Must have experience in BPO or technology services
  • Entrepreneurial spirit with high level of determination

Salary:

PHP 4M – 5.9M