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Global Tower Control Manager

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:

1.    This position is accountable for the management of the global control tower services for a global key account client. The role will support country business units to provide accurate end-to-end logistics processes and interact as a link between Carriers, Intermodal, and Business Unit for Freight release processes.    

Function / Market & Industry Knowledge / Business Acumen / Process working

  Excellent business understanding/business administration competence

  Experience/knowledge of the 4PL concept, freight forwarding and logistics

  Good understanding of the SSC concept and related processes, including customer interface management, service management, and SLA

  Experience in working for a global organization

Leadership Competencies

  Excellent global stakeholder management capabilities

  Impeccable communication skills and ability to influence and convince others in a way that results in acceptance and agreement

  General management and solid people leadership skills

  Strategic and planning skills (ability to translate strategy to operational planning and to execute)

  Excellent sense of responsibility and ability to make effective decisions, experienced in conflict management

  Willingness to challenge the status quo and to drive innovation and change

Business Competencies

  Strong decision-making capabilities and high accountability: credibility, assertiveness

  Organizational skills: prioritize, plan, assign and control

  Customer focus: monitors customer expectations continuously

  Network and relationship building

Personal Competencies

  Forceful but not abrasive, senior-level but willing to roll-up sleeves if needed

  Excellent sense for quality and intercultural differences

  Integrity and act as a Role Model for Corporate Values and fully adhere to the Code of Conduct

  High commitment and positive attitude in the face of setbacks and obstacles

  High-stress level (Ability to work under pressure and deal with tight deadlines)

  Ability to coordinate efforts/resources within and across boundaries to deliver goals

  Ability to set robust plans well in advance and to initiate action to move projects forward

  Authentic, approachable, open and honest

Educational background / Work experience

1.     University degree in business studies or any related studies

2.     Minimum 5 years of experience in managing a 4PL team (good working knowledge of the 4PL concept; supply chain/logistics/freight background) – advantage

3.     Solid work experience in logistics/freight forwarding industry – required

4.     Experience in managing a unit/department, preferably SSC environment – required

5.     Excellent stakeholder management (global and multiple stakeholders) – required


PHP 3M – 3.9M