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HR Head

Job Category:

BPO / KPO / Shared Services

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:


Role Brief –  Lead the strategic management and overall operations of the HR Shared Services team. This includes systems design, maintenance, reporting, vendor partnerships, and project management for the HRIS system, in addition to HR transactional and compliance processes. 
The role-holder - 
• Is responsible to provide leadership for the various locations for the HR Shared Services and 
develop newer skills and competencies aligned to the requirements of the group. 
• Provides accountability and authority for: 
o Portfolio management 
o Client satisfaction 
o Business planning and strategy 
o Partnering with HR functions 
o Drive process innovations and transformation. 
• Acts as a single point of contact within customer organization for troubleshooting and resolving all 
issues arising from delivery-related account activities 
• Understands what it takes to manage a business and uses these insights to gain better understanding of the client’s needs and to position the value offered 
• Ensures that management is informed of business performance responsively and as required to support business planning & decision-making  
• Developing strong networks in the functional business lines within the organisation as well as with the key client stakeholders. 
• Manage the talent pipeline within the team to ensure organisation resilience on a Short, Medium and Long-term basis.      


Will include but not be limited to: 

• Customer satisfaction with service provided & SLA management. 
• Develop Leadership team including effective Talent Management processes. 
• Ensure Engagements have the relevant resource and expertise deployed for the contractual requirements. 
• Deploy process transformation through Six Sigma, RPA, Cognitive and AI approach. 
• Improving KPI’s for various processes.   

Essential Skills and Experience –  

1. 15-20 years of proven experience in HR Services and Outsourcing in a global complex environment.  
2. Needs to be a proven global HR Service Center leader. Should have led large shared services operations from a delivery perspective. Minimum of 100 Headcount. 
3. Experience in building shared services teams involving transitioning of existing delivery from multiple locations to an offshore location. 
4. Increasing Operations efficiency & Service Delivery with Team building and People Management Skills. 
5. Focused on customer value and improvement of overall customer experience (CSAT, internal quality processes). 
6. Preferably Six Sigma Green/Black Belt Certified. 
7. Program/project management; strategic planning; process optimization; contact center integration; customer interaction management; and business development. 
8. Leadership skills in a multicultural environment. Cultural sensitivity and ability to work internationally. 
9. Strong relationship building, communication, and influencing skills. 
10. Ability to bring innovation to challenges and to overcome problems and obstacles as they arise, as well as take action and produce desired outcomes with limited direction. 
11. Strong commercial awareness and project management ability. 
12. Experience in change management. 
13. The work requires travelling (30—40%)


PHP 3M – 3.9M