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HR Operations Director

Job Category:

Human Resource

Job Level:

Executive

Open Date:

04-Jun-2020

Location:

TAGUIG CITY

Close date:

30-Sep-2020

Client Industry:

SHARED SERVICES

Job Description and Qualification:

Lead the strategic management and overall operations of the HR Shared Services team. This includes systems design, maintenance, reporting, vendor partnerships, and project management for the HRIS system, in addition to HR transactional and compliance processes.

Essential Skills and Experience:

  • 15-20 years of proven experience in HR Services and Outsourcing in a global complex environment
  • Experience in implementing transformation through RPA and Cognitive 
  • Needs to be a proven global HR Service Centre leader; should have led large shared services operations from a delivery perspective. 
  • Experience in building shared services teams involving transitioning of existing delivery from multiple locations to an offshore location
  • Focused on customer value and improvement of overall customer experience (C- SAT, internal quality processes)
  • Program/project management; strategic planning; process optimization; contact center integration; customer interaction management; and business development.
  • Preferably Six Sigma Green/Black Belt Certified 

Salary:

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