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HR Operations Support - NA (Night Shift) | Project Based

Job Category:

Human Resource

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:

Job Qualifications:

  • Candidate must possess at least a Bachelor's/College Degree , Human Resource Management, Business Studies/Administration/Management, Psychology or equivalent.
  • Solid experience in HR Operations preferably in a shared service environment supporting NA region
  • Experience in providing administrative and operational HR Support
  • Will provide HR Operational support for North American region
  • Experience in maintaining employee information on HR Systems like SAP or similar
  • From a technical aspect, it’s desirable if the candidates have used/knowledge/capability on systems & tools such as Success Factors, Employee Central, SAP P40, etc.
  • Strong communication skills is a must, strong command of the English language, target and results driven
  • Keen to details, can multi-task and has initiative
  • Should be quality-oriented, detail focused, stress resilient and adaptable.
  • Open for a 6 months project engagement but high possibility of extension
  • Must be amenable to work on a night shift (8:30 PM to 5:30 AM or 9:30 PM to 6:30 AM)
  • Can start immediately
  • Capable to work from home with strong internet connectivity but must be amenable to report on site if needed in BGC, Taguig

Job Description:

  • Provide administrative and operational support on defined HR functionalities anchored on KPIs and SLAs focused on quality, timeliness and responsiveness.
  • Proactively collaborate with country and regional stakeholders in the execution of HR services.
  • Work with Centers of Excellence stakeholders for Talent Acquisition and RPO recruiters to realize country-specific people priorities and align on program implementation as needed.
  • Proactively organize and track all learning activities happening in country.
  • Maintain and administer employee information (i.e. personnel data change, org unit change, etc.) on HR systems such as, but not limited to SAP P40.
  • Proactively coordinate the onboarding process for new hires and internal transfers with identified stakeholders within the organization as well as external vendors. 
  • Actively partner and work with the Team Lead to achieve the agreed upon performance and developmental objectives.
  • Seek opportunities for continuous improvement and work on constructive feedback
  • Identify any knowledge gaps and escalate concerns to the Team Lead and the Operations Head.
  • Ensure that customer expectations are addressed professionally, effectively and efficiently.
  • Demonstrate flexibility and adaptability to work schedule requirements and operation hours in-order to fulfil real time business requirements
  • Understanding and compliance of confidentiality requirements to perform HR activities due to the sensitive nature of the work such as personnel data and sensitive information.