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HR Team Lead (Shared Service)

Job Category:

Human Resource

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:

We are looking for an HR Team Lead in Makati City.


  • Bachelor’s Degree in Human Resource Management, Psychology or any related Bachelor’s Degree course.
  • A Master’s degree or certifications is an advantage
  • Have at least 5 years’ experience leading a team in a shared services industry serving the global business.
  • In-depth knowledge and experience in Employment Life Cycle Data Management.
  • Knowledge and understanding of performance metrics, goals and service level development, implementation and assessment.
  • Strong problem solving, relationship building, communications and conflict management skills
  • Proven organization skills with ability to prioritize in a timely and efficient manner
  • Structured, accurate, systematic and committed to delivering within deadlines.
  • Ability to work independently, but sees the importance of achieving results through teamwork and delegation.
  • Has the ability to take initiative and make sound judgment and decisions within applicable scope, procedures and guidelines
  • Demonstrated knowledge of systems, processes, and procedures relevant to the work scope.
  • Result-oriented mind-set and with ability to show leadership in challenging situations
  • Excellent oral and written communication skills in English
  • Has experience working in a multicultural environment, experience in a shared services environment is an advantage
  • Demonstrated ability to manage stakeholder relationships across diverse geographies/location and business area
  • Motivated to facilitate and contribute to ODP’s growth
  • Willing to work on rotating mid-shift


  • Leadership/People Management
o Lead, and promote culture of teamwork, innovation and excellence in customer service
o Develop and implement clear performance objectives for all team members providing coaching and regular feedback on their performance against objectives.
o Monitors and reviews progress and accuracy of work, directs efforts towards achieving agreed performance metrics and provides technical guidance on complex issues.
o Identify and manage opportunities for development across the team and implement development plans to grow people competency and capability.
o Conducts periodic appraisal and required follow up in accordance to the work delivery and output, following the policies of the company.

  • Relationship Management
o Build, Develop and maintain effective working relationships with counterparts/stakeholders to ensure a thorough understanding of the business and its support requirements.
o Develop strong working relationships with other HR service partners and managers to ensure a coherent and joined-up approach to the delivery of HR services to the business.
o Develops an understanding of the operational requirement and plans for the Shared Services Center in order to ensure the approach and advice is aligned and consistent with other HR service partners.

  • Service Delivery
o Contribute to developing and distributing the procedures and tools specific to the discipline.
o Manages the delivery of high-quality services and ensuring the team is working together to meet service delivery expectations
o Act as the subject matter expert for the team and clarify their process-related queries
o Responsible for employee lifecycle data management process and implementation.
o Proactively manage all HR channels and associated ways of customer contact with the team.
o Manage the team’s utilization, and task distribution and accomplishments.
o Responsible for ensuring operational schedule adherence by monitoring and managing appropriate workforce planning and schedules.
o Participate in preparing and evaluation the HR-related reports on workload management, service level agreement (SLA) achievement including quality and process efficiency.
o Ensures quality and efficiency of own work deliverables
o Responsible in submission and coordination of status report(s) and/or other required reports by the immediate supervisor/management

Interested applicants may send their CV to for faster application.