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HRIS Specialist

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Human Resource

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Job Description

Experience Solutions Support Specialist

The HR Employee Experience team creates experiences employees love by utilizing cutting-edge technology and tools to enable personalized, curated experiences in the moments that matter.

As an Experience Solutions Support Specialist, and member of the broader Employee Experience team, you will work together with the global HR Business Partners, Recruiters, and other HR colleagues to provide the best HR service for our employees and managers.

You are passionate about delivering high quality, personalized customer service. Leveraging your technical acumen across HR Systems and your HR functional knowledge, you provide guidance to end users and oversee access management, transactional processing of tasks, including ongoing auditing, and the data control and maintenance of our HR systems, ensuring compliance and accuracy of employee data in our HCM systems, globally.

You are always looking for ways to innovate and improve the employee experience, promoting and advocating for our technology. You are plugged in to what’s happening in our HR Systems through vendor resources including community of best practices, peer networks, etc. You embrace a learning mindset and applying new advances in technology for the organization that exemplify and uphold our vision and strategy.

You are open and inclusive and celebrate diverse opinions.


  • Support high volume, time-sensitive tier II cases from our clients and service center in alignment to SLAs
  • Identify trends and provide recommendations in support of simplifying and improving processes and procedures to improve effectiveness and enhance service provided to customers and drive data accuracy and global compliance.
  • Process mass uploads (EIB) requests and diagnose errors and integration failures across our various HR Systems
  • Perform and understand content of global audits, and recommend new audits required, where applicable to maximize data integrity
  • Provide day-to-day support to user transcripts and learning objects available in our LMS (Cornerstone)
  • Serve as a Security Partner and process security requests
  • Ensure SOPs and process documentation are updated or created for any new work acquired
  • Support HR cyclical processes, projects, and vendor release testing, as required
  • Participate in end user training on our HR systems and processes
  • All other duties as assigned


  • Bachelor's Degree in Human Resources, Management Information System, or equivalent work experience
  • 3+ years of experience working in the HR field supporting HR Systems. 
  • Workday knowledge/experience required. Experience with Cornerstone, Fieldglass, Service Now, Salesforce and or Jira, an asset
  • Strong technical skills with proficiency in Microsoft based applications including Excel, Word, Access, SharePoint, with a willingness to learn and master other software programs as needed
  • Strong analytical, quantitative, and problem-solving skills and the ability to accurately collect information to understand and assess clients’ needs in a timely manner
  • Ability to prioritize workload and provide timely follow-up and resolution
  • High integrity, sound judgment and discretion regarding the handling of confidential information
  • Attention to detail & accuracy a must
  • Highly self-motivated, self-starter with the ability to work independently
  • Flexibility to handle changing work demands
  • Ability to learn and effectively use new technologies
  • Fluent in written and spoken English with strong verbal and written communication skills to interact with functional and IT clients
  • Willingness to work on rotating schedule (including night shift for North America support)