Skip to content

Head of Core Systems Delivery

Job Category:

Information Tech

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:

Leadership, Strategy & Planning

  • Develops and executes functional plan for the group to support country IT teams and service centre goals.
  • Provide strategic leadership to the applications services team, ensuring the different application teams work together to provide quality services to BU’s
  • Provide leadership for teams to build applications architecture roadmaps to address obsolescence, compliance and adoption of new technologies for business use.


  • Ensure committed project timelines are met for all projects
  • Ensure Service Level Agreements (SLAs) are met for Production support
  • Ensure compliance

Stakeholder Management

  • Develop, maintain and further relationships with CIOs and regional IT teams
  • Manage vendor relationship at appropriate levels to ensure timely availability of resources for business partner projects.
  • Develop metrics and provide ongoing status reports to senior management.

People Management

  • Provide leadership, support and assistance to team members.  Meet regularly with staff and directs the team to deliver on projects and actions.
  • Build and execute backup and succession plans
  • Responsible for assisting recruiting, interviewing and hiring of staff.  Ensure resource quality meets or exceeds expectation of business partners.
  • Interface and communicate efficiently with staff at all levels. Work with HR business partner to develop and recommend new or modified policies.
  • Responsible for timely completion of performance management process as per HR guidelines for the group.
  • Outlines the learning, education and development needs of the group. Work with L&D and Application Services leadership to implement training plans.

Finance & Management

  • Work with finance to keep the billing rates competitive for business partners.
  • Responsible for management of P&L-  control direct & indirect costs
  • Accountable for chargeability and profitability of the engagement

Application Management

  • Productize applications across countries. Develop, maintain, and execute application road maps and maintenance plans. Ensuring consistency of architecture and delivery across country applications by developing release plans and reusing application components.


  • Minimum of 18 total working years of experience in IT with at least 5 years managing large diverse technology teams in an on-shore/off-shore model
  • Engineering graduate preferably with MBA
  • PMP (preferable)
  • LOMA (preferable)
  • Must have Technical certifications from reputable organizations like IBM, Oracle, Sun


PHP 4M – 5.9M