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IT Assistant

Job Category:

Information Tech

Job Level:

Professional

Open Date:

07-Jan-2020

Location:

TAGUIG CITY

Close date:

06-Feb-2020

Client Industry:

CONSUMER

Job Description and Qualification:

Job Description:

·         Perform hardware and software installation and configuration for desktop, laptop and mobile devices

·         Provide on-site and remote support in diagnosing hardware and software issues and troubleshooting activities

·         Coordinate with hardware vendor for laptop and desktop repairs

·         Assist in hardware and software inventory management

·         Troubleshoot equipment such as printers and scanners and other peripherals

·         Active Directory account management (add/edit/delete, reset and unlock accounts)

·         Monitor, review and remediate anti-virus or malware threats

·         Rectify basic network and telephony issues

·         Provide technical support for events, conference calls and meetings

·         Custodian for common IT equipments and perhiperals (Barco, projector and etc)

·         Document all processes in reference manuals for the purpose of training and guidance

·         Coordinate vendors for acquisition of equipment and software

·         Take user support incident and change requests and take measures to fulfill requests via ticketing tool

  • May be assigned the task of a ticket dispatcher for system admin & network-related tickets (as needed)

Job Qualifications:
Requirement:

·         Preferrably with 2 or more years’ experience on IT Support



Salary:

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