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IT Business Analyst (4 ftes)

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BPO / KPO / Shared Services

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Job Posting Description
Job Posting Description

The Policy Standards Governance and Controls Specialist will have the following accountabilities:  

  • Coordinate regular reviews and updates of processes
  • Gather and generate performance metrics
  • Support the analysis and monitoring of established process performance data at the project and organizational level 
  • Generate regular management dashboards
  • Champion fresh ideas and incorporate creative solutions to maintain the sustainability of Key Performance Indicators (KPIs)  
  • Contribute to the development of performance metrics to define process success 
  • Build strong working relationships within and across CDT and other business units 
  • Analyze processes and workflows to understand and improve the KRI performance 
  • Ensure key trends, issues and watch items are brought forward from the metrics into management summaries    
  • Create process documentation, prepare reports, and assists with gap analysis efforts 
  • Assist in generating process improvement by developing, maintaining, and prioritizing continuous improvement sustainability documentation. 
  • Work proactively and collaboratively with key Canadian Segment Technology partners and stakeholders to continuously enhance reporting of KRI’s and drive KRI process improvement
  • Proactively communicate recommendations for reporting modifications and process changes based on senior management requests and personal observations