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IT Desktop Support (Onsite) | Cebu or Manila

Job Category:

Information Tech

Job Level:


Open Date:



CEBU CITY (Capital)

Close date:


Client Industry:


Job Description and Qualification:

Required Knowledge/Skills/Abilities

·      Minimum of 2 years technical support or service desk experience in a corporate support environment. Desktop Support for the US region experience is a plus

·      Open to candidates in Cebu and Manila. Must be amenable to work on site (CEBU CITY or ORTIGAS)

·      Desktop, Hardware, Software troubleshooting, LAN Connectivity, Windows OS, Microsoft Cloud Services (Office365, OneNote, SharePoint, OneDrive), Active Directory.

·      Knowledgeable in using remote tools like RDS, VPN and VNC; Ticketing

·      Knowledge in the following: AD/Azure, MFA, Office365/Exchange/Email/Outlook, Printers/Scanners/Check Scanners, Setting up Scan to email/ printer settings

·      Understand basic Networking concepts (troubleshoot wifi issues), Mapped Drives/network Drives/File shares, All in ones/Laptops/Peripherals/Docking stations/Dual Monitors etc

·      Excellent communication (written and verbal), troubleshooting and analytical skills required. Excellent command of the English language.

·      Demonstrated ability to work independently; must be self-motivated and goal oriented

·      Can start immediately

·      Open to take on a graveyard shift. Shift starts between 8:30 PM to 2:30 AM and complete 8 hours

·      Open to take on a project based engagement with high possibility of extension of the project


·      Accept inbound calls and document conversation with the users.

·      Perform outbound calls for tickets that came in through email or portal.

·      Troubleshoot Desktop issues and follow Standard operating procedure set by the client.

·      Provide resolution to all desktop support requests from SSIT’s clients, according to

·      the client’s Service Level Agreement.

·      Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, printer/scanners/copiers, hardware peripherals and other desktop related equipment

·      Troubleshoot and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications

·      Consistently meet Service Level Agreements

·      Communicate directly with users via phone, e-mail and remote diagnostics to identify, reproduce and resolve users reported issues

·      Work independently to troubleshoot all support requests and follow escalation policies