John Clements

·       Leads IT strategy development.

·       Identifies and recommends business solutions needed to improve operations and increase revenue generation

·       Leads, manages and monitors project implementation.

·       Leads the applications technical design for products/platforms offered by the company

·       Defines IT infrastructure strategy, architecture, and processes

·       Oversees, coordinates, plans, and leads, IT-related activities/projects in the company

·       Analyze business requirements by partnering with key stakeholders across the organization to develop solutions or system architecture for IT needs

·       Audits performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure

·       Handle department budget and ensure cost effectiveness

·       Plan, organize, control and evaluate IT and electronic data operations

·       Design, document, implement and coordinate IT systems, policies and procedures

·       Ensure security of data, network access and backup systems

·       Help assess vendors and develop test strategies for new hardware and software

·       Troubleshoot complex/escalated hardware and software issues related to internal IT

·       Assists in the recruitment/ training of IT personnel

·       Provides Bi-Weekly/Monthly updates and reports regarding IT developments and other reports needed by Management

·       Accomplishes the probationary and regular evaluation of all IT employees and submits it to the HR

·       Coaches and manages the productivity and performance of the IT department

·       Communicates all Management directives and department goals to team members

·       Keep up with developments in area of expertise by reading and learning about new skills and trends

·       Performs related tasks that may be assigned by management from time to time

·       Produce quality outputs and satisfy service level agreements with internal and external customers

·       Lives out the Vision, Mission and Values of the organization

·       Adhere to the company rules/regulations, policies, code of conduct/employee handbook, standard operating procedures, work instructions and protocols on service quality, safety, security, business continuity, etc.

·       Ensures that IT department complies to the company rules/regulations, policies, code of conduct/employee handbook, standard operating procedures, work instructions and protocols on service quality, safety, security, business continuity, etc

ORGANIZATIONAL RELATIONSHIPS:

·       Reports to: Business Unit Head

·       Handles: Whole IT Department

·       Closely coordinates with: All department heads, major clients

·       Graduate of Information Technology, Computer Sciences or related

·       At least 10 years of work experience in the IT field with knowledge in Network and Systems, Systems Analysis, and Programming

·       At least 5 years of people management experience

·       With at least 5 years of project management experience

·       Experience with using Agile methodologies

·       Experience with consumer facing UI/UX development and facing external clients

·       Must have experience collaborating with Sales and Operations team

·       Knowledgeable in Google Workspace and Mac programs

·       Excellent knowledge of technical management, information analysis and of computer hardware/software systems

·       Knowledge in PNL Creation, Cost Control, or Forecasting is an advantage

·       Experience in E-commerce system, specifically Shopify or OpenCart is an advantage