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IT SUPPORT SPECIALIST - Makati - Shifting Schedule

Job Category:

Information Tech

Job Level:


Open Date:




Close date:


Client Overview:

A global law firm, uniquely positioned to help clients achieve their ambitions in today's G20 world. A pioneering international law firm, that provides cross-border experience and diverse team of local, US and English-qualified lawyers who consistently deliver results for their clients.

Client Industry:


Job Description and Qualification:

Duties and Accountabilities

  • Provide excellent IT support to supported global offices.
  • Provide local and remote technical support for hardware and software in selected global offices.
  • Deliver a high standard of customer service through exceptional troubleshooting, communication, and collaboration.
  • Managing escalated user queries from the Service Desk; assisting users with hardware and software problems; and implementing, maintaining and managing the desktop computers, laptops, printers and other hardware.
  • Ensure that all work is logged and tracked through the ticketing system.
  • Configure, support and maintain PCs and other IT equipment as required.
  • Manage and maintain IT equipment inventory. Maintain a detailed understanding of all aspects of user account management in relation to the employee life cycle including: AD accounts, SecurID, mobile devices, Endpoint Encryption, etc.
  • Ensure computer assignment and office setups are completed before employee start date.
  • Assist the Audio Visual team with the coordination and setup of all conference room booking requests that require Computer/Audio/Visual technology support.
  • Undertake and assist with IT equipment moves in support of internal office moves and changes as may be required.
  • Will be actively working towards becoming a technology subject matter expert.
  • Create and maintain documentation of procedures, tip sheets and other documentation as needed to provide efficient communication. Contribute to the Problem Management function to devise technical solutions and work-around to known errors.
  • Other related tasks that may be assigned from time to time


  • Must have excellent verbal and written English communication.
  • High level of professional and technical knowledge.
  • Must have exceptional customer service awareness, troubleshooting and problem-solving skills.
  • Atleast 1 year experience in providing remote technical support to a global user base.
  • Team player who is ambitious and motivated
  • Excellent interpersonal skills and patience working with others
  • Must be able to efficiently manage workload and work in a fast-paced environment
  • Capable of grasping new concepts without prior experience
  • College degree or relative work experience.
  • Open to work longer hours if needed. Remain flexible with shift hours.
  • Ability to lift or move equipment, if needed.

Technical Qualifications

  • ITIL Foundation certification or practical experience of ITIL is desirable
  • MOUS or similar technical certification is desirable.
  • Knowledge of the following would be advantageous:

o    Hands-on experience in desk side and remote troubleshooting (PCs, Printers, PDAs)

o    Application support experience of: word processing applications (MS Word), document management systems (Interwoven), email applications (MS Outlook), spreadsheet and presentation applications (MS Excel/MS Powerpoint), and remote communications applications/security (Citrix/Secure ID).

o    Understanding of Networking Directory Services, Microsoft ADS, LDAP, TCP/IP DHCP, DNS, WINS.

Walk-in applicants are welcome to apply. We are located at 2F RCI BLDG., 105 RADA ST., LEGASPI VILLAGE, MAKATI CITY. Please bring a copy of your resume and look for Kari.