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IT Team Lead - Japan Support

Job Category:

General Management

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:

Key Accountabilities:

Individual Accountabilities:

• Role will include as the Primary Japan Security Focal which includes monitoring messages directed to the Japan Support Team until an official role can be delegated to the team
• Interim support analyst for cases of assistance needed due to support analyst attrition
• Effectively partner with the Senior IT People Leader/IS Operations Manager to formulate tactical and strategic plans to meet and exceed Service Level Agreements with the business unit.
• Facilitation on Incident Management 
• Ensure team documentations (SLA, SOP, Operational Management, etc.) are up to date and meets the standard set by the company
• Responsible for executing technical and business projects across multiple stakeholders; developing analysis to support process and project improvements
• Facilitation and problem solving
• Leadership and coaching skills to build High Performing teams
• Works with teams to drive issue resolution
• Regional variations: resource management, recruiting, hiring, workforce planning, contractor engagement, etc.
• Coordinates across stakeholders to resolve moderately complex issues
• Executes on resource planning, assists with management activities
• Coaches teams as needed
• Positive impact to assigned team
• Contributes to the success of a team
• Enables team to operate well and deliver outcomes
• Is accountable for working across teams and across groups to streamline processes and resolve issues
• Provides coaching for analyst to increase engagement and drive productivity
• Resource manages project and program resource needs sourcing talent from internal, external and contractors as needed
• Coordinates vendor onboarding as needed to support the teams
• Provides team lead and team coaching as required and works across teams to allocate resources for best outcome
• Collaborates across teams and leaders to drive project outcomes
• Specifies and effectively communicates desired outcomes for current and future projects
• Supports career development activities
• Support / Drive diversity and inclusion in the team
• Be a supporter / enabler in new ways of working including Agile methodology and ITIL v4 practices as appropriate
• Support / Create environment for continuous learning to cater team’s agility for current and future needs

Job Requirements:

 REQUIRED: Fluent in Nihongo and proficient in Kanji 
• 1 year experience in IT Security Administration is a plus
• Demonstrates understanding of how technology supports company's strategy
• Strong detail orientation
• Good interpersonal skills
• Good conflict resolution skills
• Able to work across teams to drive best outcomes
• Solution focused
• Good working knowledge of internal processes
• Able to work across Project Management and Resource Management to multiple demands within specific focus
• Basic Intake and demand planning
• Straightforward tasks completed to an acceptable standard
• Understands informal structure, company culture, cooperation & information sharing within the company
• Understands internal processes and how to manage to outcomes
• Awareness of IT trends and strategies
• Analytical, ability to think strategically and creatively
• Strong collaborator
• Facilitates workshops and collaboration sessions as required
• Constantly learns from both success and failure
• Good organizational and problem-solving abilities that enable you to manage through creative abrasion
• Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
• Willing to work overtime and on weekend if needed

Decision Authorities:
• Able to achieve outcomes using own judgement
• Operates autonomously to drive leadership outcomes
• Recruits and hires talent to support teams
• Able to adapt to changing scope and priorities
• Able to problem solve quickly with minimal escalation