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IT Team Lead

Job Category:

Information Tech

Job Level:


Open Date:




Close date:


Client Industry:


Job Description and Qualification:

Key Accountabilities:

  • Effectively partner with the Senior IT People Leader/IS Operations Manager to formulate tactical and strategic plans to meet and exceed Service Level Agreements with the business unit.
  • Effectively manage daily operations on the team assigned by coordinating efforts with peers onsite and multi-site.
  • Provide input to management with respect to staff performance; identify training gaps and development opportunities.
  • Conduct regular coaching/performance assessment and update quarterly the individual development plan of each staff.
  • Liaise with supporting departments to optimize service delivery; coordinate and relay information; identify potential problem areas and resolve or escalate them.
  • Ensure team documentations (SLA, SOP, Operational Management, etc.) are up to date and meets the standard set by the company
  • Review, collect, and summarize Operational Metrics monthly and conduct business/governance review.
  • Perform analysis on SLA and implement process improvements to further improve team performance.
  • Review attendance and performance incentives of the team
  • Manage and participate in projects and other duties as required.
  • Discuss Business Unit feedback on a real-time, daily, weekly, and monthly basis with the team
  • Work closely with the training departments to support ongoing training initiatives for the team.
  • Partner with HRM with regard to HR issues and concerns including disciplinary action cases.

Minimum Skills Requirement to Hire:

  • The candidate:
  • Bachelor’s Degree/Master’s Degree in Computer Science, Engineering or related field.
  • 5 or more years of IT Experience
  • Team-oriented yet able to work independently
  • Preferably with previous leadership experience in IT industry

Soft skills requirement:

  • Communication:
  • Excellent written and verbal communication skills. Ability to converse effectively using the English Language.
  • Ability to compose a grammatically correct, clear and concise email.

Organization & Planning:

  • Candidate must have good organizational, multi tasking and time management skills with the ability to be flexible to changing environments and to work independently and meet tight deadlines.
  • Able to handle routine and non-routine task


  • Expected to perform as an effective leader (set goals, provide feedback, define accountabilities, etc.) to staff
  • Excellent escalation handling, coaching, planning, organizing and performance management skills.
  • Able to build and maintain honest, ethical and fair relationships with direct reports, peers, supervisors and customers.